Shipping methods and charges
Shipping methods and costs can be updated without advanced notifications. Please check the actual shipping costs periodically.
Last update: May 21, 2024.
Shipping within Spain
| Shipping area | Cost of shipping | Estimated delivery time |
|---|---|---|
| Peninsula |
|
SEUR Standard 1 to 2 business days after shipping** |
| Balearic Islands |
|
MAIL 2 to 4 business days after shipping** |
| Canary Islands Ceuta The Palms Melilla |
- | - |
Shipping details and tracking information will be sent via email once your order ships.
**Actual delivery days depend on shipping companies. Please check the tracking status directly with the shipping companies once you receive the shipping email with a tracking number from us.
Additional costs :
1. If you need to make changes to the shipping address, it is free of charge if the package has not been shipped yet. In the event that the order has been shipped from the warehouse, the buyer has to pay the cost for the package to be delivered to the correct address.
SEUR: €4.99
POST OFFICE: €4.99
*The customer must notify SEUR/CORREOS customer service for the change of delivery address.
2. The package has been returned to the seller due to incorrect delivery address. The buyer is responsible for paying the costs associated with this. Below is the price list:
SEUR: €4.99
POST OFFICE: €4.99
3. If the buyer cannot sign for the package after the courier has tried to deliver it 3 times and has not notified. This caused the package to be returned to the seller, it is the buyer's responsibility for the cost associated with redelivery of the package:
SEUR: €4.99
POST OFFICE: €4.99
Please note that if the package is free of shipping charges and is returned to the seller but redelivery is required due to a shipping address error or failed delivery attempts. The buyer must pay the re-delivery charge. In the event that the order has been shipped, but the buyer wishes to cancel the order; A refund will be made to the buyer after deducting the delivery charge.
Shipping Portugal
| Shipping area | Cost of shipping | Estimated delivery time |
|---|---|---|
| Portugal |
|
SEUR Standard 1 to 2 business days after shipping** |
Shipping details and tracking information will be sent via email once your order ships.
**Actual delivery days depend on shipping companies. Please check the tracking status directly with the shipping companies once you receive the shipping email with a tracking number from us.
Additional costs :
1. If you need to make changes to the shipping address, it is free of charge if the package has not been shipped yet. In the event that the order has been shipped from the warehouse, the buyer has to pay the cost for the package to be delivered to the correct address.
SEUR: €5.99
*The customer must notify SEUR customer service for the change of delivery address.
2. The package has been returned to the seller due to incorrect delivery address. The buyer is responsible for paying the costs associated with this. Below is the price list:
SEUR: €5.99
3. If the buyer cannot sign for the package after the courier has tried to deliver it 3 times and has not notified. This caused the package to be returned to the seller, it is the buyer's responsibility for the cost associated with redelivery of the package:
SEUR: €5.99
Please note that if the package is free of shipping charges and is returned to the seller but redelivery is required due to a shipping address error or failed delivery attempts. The buyer must pay the re-delivery charge. In the event that the order has been shipped, but the buyer wishes to cancel the order; A refund will be made to the buyer after deducting the delivery charge
Processing order
Orders are packed only on normal business days (Monday to Friday), with the exception of Spanish national holidays.
Fresh vegetables are shipped on Mondays and Thursdays.
IMPORTANT : If shipping cost is incorrect.
Since this issue is currently not resolved, we are attaching a €4.99 discount code here for orders where this occurs.
Discount code: ERRDES998
NOTE : This discount code can only be used on orders with the above issues. If your order does not have such situation, please do not use it, otherwise we will charge you the corresponding amount